Gauging the Impact of Learning

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The Talent Development Optimization Council (TDOC), lead by Kent Barnett, CEO of Performitiv, is beginning to roll out it’s Impact Optimization Model (IOM) which aims to be “a comprehensive and practical approach to address the issues of impact, business results, ROI and optimization for programs.”

They have published a white paper that outlines the framework for the IOM (it’s free if you provide your information) and a podcast interview with Kent Barnett by Conrad Gottfredson of The Five Moments of Need.

The TDOC is an all-star panel, including Dr. Gary Becker, Dr. Nick Bontis, Dr. Jac Fitz-enz, Fred Reichheld, Jack and Patti Phillips, and Matt Barney.

The goal of the model is “to help professionals create an automated, repeatable process to tell their story of impact, by demonstrating value, while identifying improvement opportunities in their programs.” There are four components to IOM:

  1. Evangelizing the Story from Learning to Impact.
  2. Connecting Learning to Business Results
  3. Linking Learning’s Value to the Business
  4. Continuous Improvement

Overall, the model looks quite good overall. It draws from non-learning focused business models like Total Quality Management (TQM), Six Sigma, Net Promoter Score (NPS) and others.

The white paper outlines a 5 step process for moving from Descriptive Analytics to Predictive to Prescriptive.

  1. upgrade the traditional learning evaluation process to gather the right data
  2.  identify measurable business outcome indicators (BOIs) tied to the desired outcomes of each strategic program
  3. gather and process the data to ensure the programs are operating within acceptable impact ranges.
  4. analyze the prescriptive data to find ways to improve impact
  5. take action on the findings of your analysis and monitor the link to business result from your original performance to goals

The white paper goes through these steps in some detail. Overall, the model stands upon various measures and models that are standard business practice for most organization. This is a great step forward for Learning and Development in its effort to show its value to the business.

However, there is a significant, and disappointing, amount of data and analytics that still rests upon opinion, self-reporting and feelings. The authors of the report are clearly aware of this as they provide a weak defense of having done so:

Some people may complain that is self-reported data, but so is NPS, and this is much more insightful. NPS does not tell you if learning was applied, what business result was impacted or if it created value.

Impact Optimization Model, p.10

The “NPS uses self-reported data” argument is a strawman defense. NPS (Net Promoter Score) is a measure intended to report a group’s perception and opinion of a company, program or product. By definition it is based upon self-reported attitudes. Most of the measures that the IOM leans upon opinion and perception to generate data for evaluation could easily be replaced by behavior observation measures.

For example, the authors suggest “Are you a more effective manager after this program” is a valid measurement of impact. 1) research clearly shows that we are terribly bad at self-assessing our own performance and 2) there is no assurance that the manager and the L&D team share the same definition of effectiveness. On the other hand, if we have crafted the learning intervention well, we should understand the behavioral changes we were trying to create. If this is the case, then there should be a measurable behavior changes that will demonstrate impact.

This last concern that I raise may be in the process of being dealt with by the Council. In a new post on LinkedIn, Barnett explains they have identified 8 metrics that will support the IOM. The look great but they are working out the details. If the TDOC can incorporate more financial, business result, and behavioral data and steer away from opinion, self-reported and perceptual data, they will have a model that could indeed change the game for L&D as a strategic function within organizations.

PLEASE SHARE YOUR THOUGHTS IN COMMENTS BELOW

What do you think? Are there unhealthy social networks? How can the effects of unhealthy networks be mitigated?

Feature Photo by Ryan McGuire provided by Gratisography.

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